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VMware Workspace ONE 21.X UEM Troubleshooting Specialist

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Total Questions : 60

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Question # 1

After updating a configuration in Workspace ONE UEM, the administrator notices that it takes 24 hours for the value to reflect correctly within the console. The administrator understands that Memcached is holding this value in memory

Which action would cause the value to update immediately?

Options:

A.  

Appending the new value to the associated Memcached Key manually

B.  

Placing SSH into the Memcached node and running purge_all

C.  

Flushing the cache via the Workspace ONE UEM console

D.  

Restarting the Memcached monitor service

Discussion 0
Question # 2

The VMware Workspace ONE UEM administrator in an organization found that the Certificate Authority integration test connection failed recently I his organization uses on-premises Microsoft ADCS CA as their certificate authority, which resides on an internal-only Windows server. The VMware Workspace ONE UEM console resides in the cloud.

Why did this certificate authority integration test connection fail?

Options:

A.  

Entrust PKI is disabled under the Certificate Authorities settings.

B.  

Symantec MPKI is disabled under the Certificate Authorities settings.

C.  

Fetching the root certificate from CA failed.

D.  

Credential in UEM is incorrect.

Discussion 0
Question # 3

A dozen users just reported various issues with VMware Workspace ONE UFM managed applications on their Android and iOS devices The administrator would like to use VMware Workspace ONE to simultaneously gather detailed troubleshooting information about all these devices with one action

Which form of logging should be used to accomplish this goal?

Options:

A.  

Settings-based targeted logging

B.  

ACC (AirWatch Cloud Connector) verbose logging

C.  

Device-based targeted logging

D.  

AWCM (AirWatch Cloud Messaging) verbose logging

Discussion 0
Question # 4

Refer to the exhibit.

A company has created a compliance policy with the following rules:

Question # 4

Recently, the Android device was marked as non-compliant. The VMware Workspace ONE UGM administrator found that the Facebook application was installed on the device and that a passcode was not present. However, after the user removed the Facebook app and created a device passcode, the Android device still shows as non-compliant in the VMware Workspace ONE UEM console. Other devices within this organization all show as compliant.

Which two root causes could possibly cause this problem? (Choose two.)

Options:

A.  

The device has not checked in with the Workspace ONE UEM tenant.

B.  

The Policy Engine Service is not running

C.  

The Interrogator Queue Service is not running.

D.  

The Android device operating system version is lower than 8.0.0

E.  

The device is not enrolled into Workspace ONE UEM.

Discussion 0
Question # 5

An organization has introduced a complex password requirement on enrolled mobile devices. This has also caused a significant increase in the help desk's ticket load around password resets for mobile devices. The organization needs to curb these requests and allow users, once authenticated, to resolve their own device passcode issues

Which service can help meet this goal?

Options:

A.  

Device Management Console

B.  

Self-Service Portal

C.  

SQLCMD

D.  

AWCM

Discussion 0
Question # 6

An administrator has been troubleshooting an issue where a single device is unable to check in to VMware Workspace ONE UEM and receive commands All services are functioning, and this issue appears to be isolated to this specific device. Service logs have also been reviewed and do not show any instances of communication with the device in question.

Which troubleshooting step should be taken next to find the root cause, while not causing any data loss to the end user's device?

Options:

A.  

Manually update the device record in the D

B.  

B.  

Renew the Device Root Certificate.

C.  

Use Device Wipe, and then re-enroll the device.

D.  

Gather Device Side Logging.

Discussion 0
Question # 7

An administrator working with the VMware Workspace ONE UEM product suite is encountering issues when try.ng to enroll .OS devices us.ng basic users. Wh.ch VMware Workspace ONE UEM service or component logs should be gathered by the administrator to determine a root cause?

Options:

A.  

Console logs

B.  

AirWatch Cloud Messaging logs

C.  

AirWatch Cloud Connector logs

D.  

Device Services logs

Discussion 0
Question # 8

An organization has successfully used VMware Workspace ONE UEM for the fast few weeks to deploy a public application on demand lo managed Android iOS and Windows devices that are located in the customer O

G.  

The Windows and Android device users can still install this application. The iOS device users, however, report that they can see and install other iOS applications from the VMware Workspace ONE Catalog, but they are unable see or install this iOS application

What is the most likely cause of this issue?

Options:

A.  

An organization administrator changed an assignment group setting for the application.

B.  

The organization's VMware Workspace ONE UEM license needs updating

C.  

An organization administrator changed the assignment of the application to the customer

D.  

The organization's APNs certificate expired.

Discussion 0
Question # 9

A company uses Secure Email Gateway to provide email access to its mobile devices and uses Exchange 20VT6 as its email infrastructure.

Today the VMware Workspace ONE UEM administrator received a report that all newly enrolled devices (iOS and Android) were unable to receive email After speaking with some end users, the administrator found previously enrolled devices were still able to receive email on their mobile devices. The users who reported this issue are able to access their email through Outlook Web Access (OWA) on their computers.

Which statement describes the possible root cause of this issue?

Options:

A.  

The Secure Email Gateway server is unable to connect to the Exchange server.

B.  

The Exchange 2016 client access server cluster sporadically refuses to connect (HTTP 500)

C.  

There is an email compliance policy restricting email access to only Android devices.

D.  

The Secure Email Gateway is unable to update policy with VMware Workspace ONE UEM API

Discussion 0
Question # 10

Refer to the exhibit.

Question # 10

A VMware Workspace ONE administrator made changes to the Secure Email Gateway in the VMware Workspace ONE UEM console When validating the new settings, the test connection fails

Which statement describes the root cause of this issue?

Options:

A.  

The outbound proxy host, port, username, and password values are missing.

B.  

The protocol https: // is missing in the Secure Email Gateway hostname value

C.  

The Secure Email Gateway configuration does not have a valid SSL certificate.

D.  

The protocol https: // is missing in the API server URL value.

Discussion 0
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