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CRT-261 Dumps - Salesforce Certified Service cloud consultant (SP24) Practice Exam Questions

Salesforce CRT-261 - Salesforce Certified Service cloud consultant (SP24) Braindumps

Salesforce CRT-261 - Certified Service Cloud Consultant Practice Exam

  • Certification Provider:Salesforce
  • Exam Code:CRT-261
  • Exam Name:Salesforce Certified Service cloud consultant (SP24) Exam
  • Total Questions:198 Questions and Answers
  • Updated on:May 28, 2024
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Salesforce CRT-261 This Week Result

CRT-261 Question and Answers

Question # 1

A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts.

Which feature will help the support agent send this question to the right group of people?

Choose one answer

Options:

A.  

Mass email

B.  

Chatter groups

C.  

Public groups

D.  

Escalation rule

Discussion 0
Question # 2

Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its centers worldwide.

Which approach should a consultant recommend in this scenario?

Options:

A.  

Assign a global team of experienced agents and leaders to create a common design template and report structure.

B.  

Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.

C.  

Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.

D.  

Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.

Discussion 0
Question # 3

The Universal Containers' customer support organization has implemented Knowledge Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.

Which two should the company do to address this situation? Choose 2 answers

Options:

A.  

Measure and reward agents based on the number of new articles submitted for approval.

B.  

Measure and reward agents based on the number of new articles approved for publication.

C.  

Create a dashboard that includes articles submitted by agents and approved for publication.

D.  

Require agents to check a box on the case when submitting a new suggested article.

Discussion 0

PDF vs Software Version

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With the complete collection of CRT-261 practice test, Exams4sure has assembled to take you through Certified Service Cloud Consultant test questions for your Salesforce exam preparation. In this CRT-261 exam dumps study guide we have compiled real Salesforce Certified Service cloud consultant (SP24) exam questions with their answers so that you can prepare and pass Certified Service Cloud Consultant exam in your first attempt.

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One of the main reasons candidates might look towards CRT-261 dumps is to familiarize themselves with the Salesforce exam format. Certified Service Cloud Consultant practice exam can give a glimpse into the types of questions asked and how they are structured.

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CRT-261 FAQs

The Salesforce Certified Service Cloud Consultant credential is a certification that validates expertise in designing and implementing Service Cloud solutions to optimize customer service and support processes.

Achieving the Salesforce Certified Service Cloud Consultant certification can enhance your career by demonstrating your proficiency in Service Cloud implementation, increasing your credibility among employers and clients, and opening up new job opportunities in the field of customer service and support.

The ideal candidate for the Salesforce Service Cloud Consultant exam is someone with experience in customer service management and a strong understanding of Salesforce platform functionalities related to service and support.

The average salary for a Salesforce Service Cloud Consultant varies depending on factors such as location, experience, and employer. However, it generally ranges from $7250.

The demand for Salesforce Service Cloud Consultants is steadily increasing as businesses recognize the importance of providing exceptional customer service. Companies across industries are investing in Salesforce Service Cloud to streamline their support processes and enhance customer satisfaction.

Key skills and knowledge needed to be a successful Service Cloud Consultant include proficiency in Salesforce platform configuration, expertise in designing custom solutions to meet business requirements, strong communication and problem-solving abilities, and a deep understanding of customer service best practices.

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Omar El Hajjami
2 weeks ago

Spot on! Practice tests mirrored the actual exam structure. Felt prepared and passed comfortably.

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