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Certified Implementation Specialist - Event Management Exam
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ServiceNow CIS-EM Questions and Answers
Based on the information shown, which of the following three alerts should be processed first?
What is one of the main benefits of using Event Management and Operational Intelligence?
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The CIS-EM certification focuses on implementing and managing Event Management processes within the ServiceNow platform to monitor IT infrastructure and improve service delivery.
IT Operations Managers, ServiceNow Administrators, IT Support Specialists, and anyone involved in configuring and managing Event Management within ServiceNow.
It validates skills in configuring and managing Event Management, integrating it with other ITSM modules, and optimizing event monitoring and incident response processes.
It improves monitoring capabilities, enhances incident response, reduces downtime, and streamlines IT operations through proactive event management.
Key components include event rules, alerts, incidents, connectors, and integration with other ITSM modules.
Configuring event rules ensures that relevant events are captured, categorized, and acted upon efficiently, helping to manage IT incidents effectively.
Event Management can be integrated with Incident Management to automate the creation and management of incidents based on triggered events, improving response times.
The exam covers topics such as Event Management fundamentals, configuration, integration with other modules, troubleshooting, and optimization.
The exam includes multiple-choice questions that test knowledge of Event Management concepts, configuration tasks, and practical scenarios.
They can use the knowledge to optimize event monitoring processes, improve incident management, and enhance overall IT service delivery.
Connectors are used to integrate Event Management with various data sources, allowing the system to receive and process events from different IT infrastructure components.
TESTED 30 Nov 2025
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