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Certified Professional in Healthcare Quality Examination

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Total Questions : 813

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Question # 181

In reviewing information offered by the Agency for Healthcare Research and Quality (AHRQ), the quality improvement (QI) specialist recognizes that the three broad aims pursued by the National Quality Strategy are

Options:

A.  

reduce medical waste, use Lean, and achieve equity and better access to care.

B.  

reduce complications, reduce readmissions, and improve health outcomes.

C.  

better care, healthy people/health communities, and affordable care.

D.  

triple aim, reduce utilization, and affordable care.

Discussion 0
Question # 182

Which of the following should be a part of an organization's program of continuous readiness for accreditation?

Options:

A.  

Conduct quarterly training on accreditation standards.

B.  

Schedule the accreditation survey when the organization's CEO Is available.

C.  

Maintain detailed agendas for environment of care rounding.

D.  

Perform periodic audits to ensure standards for accreditation are met.

Discussion 0
Question # 183

Managed care outcomes related to HEDIS measures are most commonly obtained through

Options:

A.  

claims data.

B.  

satisfaction survey results.

C.  

grievances.

D.  

medical records.

Discussion 0
Question # 184

Which of the following is the best data source to assess an organization’s culture of safety?

Options:

A.  

Adverse event reports

B.  

Staff-completed survey results

C.  

Workplace injury claims

D.  

Patient complaints

Discussion 0
Question # 185

The healthcare quality professional has been asked to participate in the organizations population health program related to cost and utilization.

Based on this Information, what Is the next action the quality professional should take?

Options:

A.  

Request Information on the cost per patient for those discharged to skilled nursing facilities.

B.  

Request Information on total number of patients discharged to each location for both quarters.

C.  

Analyze the appropriateness of discharges to Inpatient rehabilitation centers.

D.  

Analyze the cost differences between patients discharged to home and skilled nursing facilities.

Discussion 0
Question # 186

Which of the following tools is most useful for an organization to complete prior to implementation of a new device for administration of intravenous chemotherapy?

Options:

A.  

Cause and effect diagram

B.  

Failure mode and effects analysis (FMEA)

C.  

Common cause analysis

D.  

Root cause analysis (RCA)

Discussion 0
Question # 187

Which of the following actions will best promote organizational efficiency in managing quality improvement projects?

Options:

A.  

Create a team whenever there is an improvement project

B.  

Identify project managers for all improvement projects

C.  

Assign some projects to individuals and others to teams

D.  

Only approve projects that have a high return on investment

Discussion 0
Question # 188

A hospitalized patient received a medication that was contraindicated based on their home medications. This should have been prevented by

Options:

A.  

Reaching out to the patient's family to discuss medications

B.  

Obtaining a list of the patient's current prescribed medications

C.  

Using the teach-back method on medication education

D.  

Performing a medication reconciliation upon hospital admission

Discussion 0
Question # 189

Which of the following leads to better population health management in older adults with chronic conditions?

Options:

A.  

Better clinical research around chronic diseases

B.  

Comprehensive assessment of patients' health conditions

C.  

Improving relationships between providers and patients

D.  

Teaching patients how to access their patient portal

Discussion 0
Question # 190

The purpose of a tracer is to:

Options:

A.  

Review the records of patients who received care on that day

B.  

Follow the care of the patient from entry into the organization to the end of an episode of care

C.  

Ask about issues related to workload, disciplinary actions, patient complaints, and delivery of care

D.  

Ask about the duties and responsibilities for each discipline working in the area

Discussion 0
Question # 191

An improvement project was implemented to expand utilization of primary care services in a rural area where only 5% of residents sought primary care. The team established a goal of 20% of residents using primary care. The table below shows the results for the four months following implementation of the improvement:

% Residents Using Primary Care

Time | %

Baseline | 5%

Month 1 | 15%

Month 2 | 20%

Month 3 | 21%

Month 4 | 22%

Which of the following should the quality professional recommend to the organization?

Options:

A.  

Implement another improvement cycle.

B.  

Monitor for sustainment.

C.  

Assess patient satisfaction with providers.

D.  

Disband the improvement team.

Discussion 0
Question # 192

A health system successfully recruited patients to participate in a newly launched smoking cessation program, but attendance at follow-up visits is low among the Hispanic/Latino community. Which of the following interventions would benefit the program?

Options:

A.  

Recruit community health workers to gather feedback from the participants.

B.  

Offer an evening follow-up smoking cessation clinic.

C.  

Implement video interpreter services for Spanish-speaking patients.

D.  

Conduct a health literacy review of tobacco cessation materials.

Discussion 0
Question # 193

An organization with a focus on population health may use data to

Options:

A.  

identify high-risk patients.

B.  

determine the voice of the customer.

C.  

identify high-risk low-volume processes.

D.  

determine high-cost procedures.

Discussion 0
Question # 194

Using the Information below, which patient population Is at the highest risk tor tailing?

Options:

A.  

has problems sleeping

B.  

falls prior to admission

C.  

needs help with toileting

D.  

uses a cane

Discussion 0
Question # 195

Over the past 2 months, a trend has been detected in medication errors. The preferred method of presenting data to the nursing Quality Council will identify the nurse by:

Options:

A.  

Initials

B.  

Name

C.  

A confidential coding system

D.  

A coding system with the key attached to the report

Discussion 0
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