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Certified Professional in Healthcare Quality Examination

Last Update 22 hours ago
Total Questions : 813

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Question # 136

Which of the following are the most important characteristics of quality metrics?

Options:

A.  

Random, unbiased, and reactive

B.  

Statistical, random, and feasible

C.  

Repeatable, reliable, and reactive

D.  

Valid, reliable, and feasible

Discussion 0
Question # 137

A patient sustained a skull fracture as a result of an attack by another patient. A risk manager initiates a root cause analysis. Which of the following is the intended outcome of the investigation?

Options:

A.  

Interview staff.

B.  

Develop action items to prevent reoccurrence.

C.  

Ban the patient from the facility.

D.  

Determine staff disciplinary actions.

Discussion 0
Question # 138

Which of the following actions demonstrate an organization working towards a just culture?

Options:

A.  

Repeating safety culture assessments on a regular basis.

B.  

Creating a balance between accountability and improving unsafe systems.

C.  

Balancing culture and lessons learned to create high reliability.

D.  

Prioritizing evaluation of safety events that reach the patient.

Discussion 0
Question # 139

When recommending a quality improvement project, the quality professional must first consider

Options:

A.  

when and how the project outcomes will be measured.

B.  

how the project aligns with the organization's strategic goals.

C.  

who will provide the resources for the quality project.

D.  

what departments and stakeholders need to be engaged.

Discussion 0
Question # 140

Refer to the below medication administration audit:

Patient

Medication administered within 1 hour

Was the correct dosage of medication administered?

Were patient allergies confirmed prior to medication administration?

Was medication administration documented in the patient’s record?

Did the patient experience an adverse medication reaction?

A

Yes

Yes

Yes

Yes

Yes

B

Yes

Yes

No

Yes

Yes

C

No

Yes

Yes

Yes

No

D

Yes

Yes

Yes

No

No

Which patient’s record should the quality professional investigate first?

Options:

A.  

Patient D

B.  

Patient B

C.  

Patient C

D.  

Patient A

Discussion 0
Question # 141

In addition to being a good communicator, an essentialcharacteristic of a quality champion is:

Options:

A.  

Serving as a department head or chief.

B.  

Being highly respected by peers.

C.  

Being a quality improvement expert.

D.  

Having excellent technological skills.

Discussion 0
Question # 142

Which of the following is one purpose of clinical pathways?

Options:

A.  

to increase efficiency by generation of automated care plans

B.  

to minimize errors by guiding staff through the steps of a process

C.  

to reduce variability by establishing a standardized process

D.  

to improve diagnostic accuracy by making diagnostic recommendations

Discussion 0
Question # 143

Reviewing organizational priorities, addressing regulatory requirements, and identifying goals for the next year are important components in the development of which of the following?

Options:

A.  

Incentive bonus plans

B.  

Quality improvement plan

C.  

Annual competency checklist

D.  

Survey readiness teams

Discussion 0
Question # 144

A performance improvement coordinator is having difficulty keeping a new team focused on its goal of decreasing patient waiting times. To understand why the team process is not working, the team leader shouldinitially assess the

Options:

A.  

composition of the team.

B.  

attendance at team meetings.

C.  

amount of data collected.

D.  

method of data collection.

Discussion 0
Question # 145

An interdisciplinary learn met to review readmission rates at a health system. Issues were identified withcommunication across care providers. The team is interested in improving the coordination of care process and is now reviewing four candidates to serve in the role of process champion:

Of the four candidates, which represents the most effective choice to serve as a process champion?

Options:

A.  

Candidate A

B.  

Candidate B

C.  

Candidate C

D.  

Candidate D

Discussion 0
Question # 146

What Is the Initial step the quality professional should take when the organization's performance on a patient satisfaction strategic goal Is below the desired performance?

Options:

A.  

Research Industry benchmarks.

B.  

Review department-specific data.

C.  

Form a quality improvement team.

D.  

Initiate a needs assessment

Discussion 0
Question # 147

A hospital's leadership team has asked the quality professional to review alternative accreditation options for the organization. The quality professional recommends the:

Options:

A.  

American Hospital Association

B.  

DNV GL Healthcare

C.  

National Healthcare Safety Network (NHSN)

D.  

National Committee on Quality Assurance (NCQA)

Discussion 0
Question # 148

In developing educational training in quality improvement, what components should be included?

Options:

A.  

Individual focus of activities

B.  

Performance appraisal results

C.  

Quality definitions and principles

D.  

Discussion of incidents

Discussion 0
Question # 149

In aligning an organization's performance Improvement plan with strategic goals, a healthcare quality professional should consider

Options:

A.  

staff satisfaction data, risk management data, and utilization review data.

B.  

customer expectations, occurrence reports, and utilization review data.

C.  

staff satisfaction data, benchmarking data, and occurrence reports.

D.  

customer expectations, benchmarking data, and patient outcome data.

Discussion 0
Question # 150

A long-term care facility has experienced an Increase in occupational Injuries among nursing staff and increased patient harm as aresult of unsafe patient handling. Which of the following is the best example of a human factors design solution this facility could Implement?

Options:

A.  

development of an organizational minimal lift policy

B.  

new lift equipment accessible at the point of care

C.  

a dally email with safe patient handling reminders

D.  

an education module on safe patient handling

Discussion 0
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