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CPHQ Practice Questions

Certified Professional in Healthcare Quality Examination

Last Update 22 hours ago
Total Questions : 813

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Question # 91

Data from an incident reporting system compares incident rates for one facility to similar facilities:

After reviewing the graph, which of the following should be done first?

Options:

A.  

Research best practices.

B.  

Share data with the governing body.

C.  

Perform additional analysis on falls data.

D.  

Review medication processes.

Discussion 0
Question # 92

A team is conducting a failure mode and effects analysis (FMEA) to determine whether a hospital laboratory should continue performing therapeutic phlebotomy on an outpatient basis. Which task must occur prior to brainstorming failure modes?

Options:

A.  

Develop a process flow diagram of the current procedure

B.  

Create a run chart of procedures performed per quarter

C.  

Conduct a root cause analysis

D.  

Review all prior adverse events related to the procedure

Discussion 0
Question # 93

An external audit of medical records was just completed. In order for the results to be shared with leadership, which of the following must be done?

Options:

A.  

Acquire authorization from external auditors to share

B.  

Remove patient identifiers

C.  

Classify sections with protected health information as confidential

D.  

Obtain specific patient consent

Discussion 0
Question # 94

Which of the following quality Improvement Tools Is best for riskassessment of a new or modified process?

Options:

A.  

SWOT analysis

B.  

failure mode and effects analysis (FMEA)

C.  

force field analysis

D.  

5 whys

Discussion 0
Question # 95

The facility's compliance rate on pain assessment is shown below:

Compliance Rate on Pain Assessment

January

February

March

Physicians

40%

50%

20%

Nurses

80%

75%

83%

Physical Therapists

60%

55%

50%

To improve performance, what should be done next?

Options:

A.  

Disseminate the results to nursing staff.

B.  

Continue monitoring for another quarter.

C.  

Create an action plan with the department leaders.

D.  

Hire a pain management specialist.

Discussion 0
Question # 96

A recent journal article has identified three new patient safety initiatives. When reviewing these initiatives, the first action of a healthcare quality professional is to:

Options:

A.  

Determine the applicability of the initiatives to an organization.

B.  

Incorporate the initiatives into the organization's patient safety plan.

C.  

Collect data on the three initiatives.

D.  

Assign owners to the identified initiatives.

Discussion 0
Question # 97

After a sentinel event, a root cause analysis (RCA) is performed. Which of the following should be included in the RCA?

Options:

A.  

retraining of individuals involved

B.  

implementing process redesign

C.  

identifying system factors

D.  

reporting event to the accrediting body

Discussion 0
Question # 98

A patient was found unresponsive on a medical-surgical floor. Upon review of the patient's medical record, it was found that the patient had accidentally been given two doses of a sedating agent that had not been ordered. Which of the following would have helped prevent this error?

Options:

A.  

Automated dispensing machine (ADM)

B.  

Radio frequency identification (RFID)

C.  

Barcode medication administration (BCMA)

D.  

Computerized provider order entry (CPOE)

Discussion 0
Question # 99

Which of the following is a regulatory requirement to be undertaken by nonprofit hospitals?

Options:

A.  

Follow steps from the organization's quality improvement program (QIP).

B.  

Send surveys to patient and community advisory members.

C.  

Conduct a community health needs assessment.

D.  

Report safety events to Centers for Medicare and Medicaid Services (CMS).

Discussion 0
Question # 100

An organization wants to promote Six Sigma across its enterprise with all staff members having general exposure to Six Sigma methods. Which of the following best differentiates the role of the various belts?

Options:

A.  

Black belts report to project sponsors.

B.  

White belts mentor staff.

C.  

Yellow belts allocate resources for projects.

D.  

Green beltsprovide executive coaching.

Discussion 0
Question # 101

What is the best method to communicate detailed patient experience scores?

Options:

A.  

Present the information at general meetings.

B.  

Disseminate the information in a publication.

C.  

Discuss the information at unit level meetings.

D.  

Disseminate organization-wide via email.

Discussion 0
Question # 102

When implementing a new process or procedure, which of the following tools should be used to anticipate and prevent potential problems?

Options:

A.  

Failure Mode and Effects Analysis

B.  

Flow Chart

C.  

Root Cause Analysis

D.  

Cause and Effect Diagram

Discussion 0
Question # 103

Senior leaders of a managed care organization have consulted a healthcare quality professional on the purchase of a clinical data management software system to support performance improvement. Which of the following should be considered first?

Options:

A.  

the organization's goals for the system

B.  

the cost of the software

C.  

the end users’ feedback related to the software

D.  

the ability to integrate with existing information systems

Discussion 0
Question # 104

The performance improvement team developed a prioritization matrix based on the identified improvement opportunities. Based on the information below, what would be the first improvement effort implemented?

Options:

A.  

Create a paper checklist

B.  

Create a sign-in sheet

C.  

Modify the check-in process for patients

D.  

Send education to all possible patients

Discussion 0
Question # 105

Which of the following tools should be used to select an option from a group of alternatives?

Options:

A.  

Affinity diagram

B.  

Histogram

C.  

Prioritization matrix

D.  

Gantt chart

Discussion 0
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