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Certified Professional in Healthcare Quality Examination

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Total Questions : 813

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Question # 76

Identification of quality Improvement opportunities can best be Identified through

Options:

A.  

payor requirements.

B.  

patient complaints.

C.  

organizational strategic goals.

D.  

suggestions for new legal statutes.

Discussion 0
Question # 77

In developing educational training in quality improvement, which component should be included?

Options:

A.  

Discussion of incidents

B.  

Performance appraisal results

C.  

Quality definitions and principles

D.  

Individual focus of activities

Discussion 0
Question # 78

An internal customer of the admission process in a skilled nursing facility is the

Options:

A.  

patient’s spouse and family.

B.  

nurse completing the initial assessment.

C.  

insurance company.

D.  

patient being admitted.

Discussion 0
Question # 79

Which of the following best describes how a quality professional should conduct an organizational assessment to ensure safe transitions of care?

Options:

A.  

Review patient feedback about transfers to skilled nursing facilities

B.  

Assess case management discharge and transfer records

C.  

Evaluate processes for discharges and transfers

D.  

Audit documentation of patient discharge summaries

Discussion 0
Question # 80

Another organization is requesting data and outcomes on a specific medical staff provider. What is the most appropriate action to take?

Options:

A.  

Implement the chain of command within the department to determine next steps.

B.  

Contact the provider and ask if they are okay with the data being sent.

C.  

Read the state statute concerning medical staff peer review activities and follow that guidance.

D.  

Review the organization’s policies and procedures for release of competency information.

Discussion 0
Question # 81

To best achieve a low rate of harm in spite of inherent risks in healthcare, an organization must:

Options:

A.  

Meet at least 95% of accreditation standards.

B.  

Employ effective physician leaders.

C.  

Apply principles of high reliability.

D.  

Adopt a zero-tolerance for defect policy.

Discussion 0
Question # 82

An organization Is tracking Infection rates to determine the benchmarks for the next fiscal year. The team Is analyzing the data for Infection rates. Which key variables are missing to interpret the graph?

Question # 82

Options:

A.  

the standardized infection ratio for the previous year and denominator for each measure

B.  

the timeframe for each data point andthe source (or the target line

C.  

the mode of the data points and expected rate for external hospitals

D.  

the quality of patients and hospital compliance with handwashing

Discussion 0
Question # 83

A physician's profile shows a 4% readmission rate following outpatient gallbladder surgery, which Is significantly higher than the rate for their peers.

What action should the quality professional take next?

Options:

A.  

Report the surgeon to the medical board.

B.  

Review the physician's privileges against the procedures performed.

C.  

Compare the physician's readmission rate with peer physicians.

D.  

Review a sample of recent individual cases of the physician's readmissions.

Discussion 0
Question # 84

Which of the following best describes the purpose of the nominal group technique?

Options:

A.  

eliminates redundant Ideas generated by team members

B.  

diffuses potential conflict between team members

C.  

ensures effective communication among team members

D.  

encourages equal participation from all team members

Discussion 0
Question # 85

In a quality improvement team, the primary role of the facilitator Is to

Options:

A.  

ensure that team project goals are met.

B.  

promote effectivegroup dynamics.

C.  

provide content expertise.

D.  

design team structure.

Discussion 0
Question # 86

The most important component of a successful performance improvement program is:

Options:

A.  

Establishing performance improvement teams

B.  

The support of organizational leaders

C.  

Integrating data collection capabilities

D.  

Dedicating resources to the program

Discussion 0
Question # 87

A quality improvement team is studying the incidence of ear infections in pediatric patients. In addition to the incidence of infection, the team would like to know the predominate age groups affected. Preliminary data indicates that the ages of the patients to be studied are as follows:

1, 1, 1, 1, 1, 2, 2, 3, 4, 4

What is the median age of the patients in this study?

Options:

A.  

1

B.  

1.5

C.  

2

D.  

2.5

Discussion 0
Question # 88

The success of performance improvement in an organization depends on:

Options:

A.  

Educating senior and middle management on performance improvement

B.  

Maximizing reimbursement sources

C.  

Increasing front-line employee satisfaction

D.  

Attaining organizational accreditation

Discussion 0
Question # 89

A national health plan has recently acquired a local health plan. At the year anniversary of the merger, the -local health plan staff still struggles with the transition to the new organizational values. Which of the following Is the most likely explanation for the difficulty?

Options:

A.  

Incomplete data integration.

B.  

Staff transition program training Incomplete.

C.  

Lack of buy-In of the new mission and vision.

D.  

Continued support of both mission statements.

Discussion 0
Question # 90

Which of the following identifies project deliverables as well as periods with simultaneously occurring activities?

Options:

A.  

Pareto

B.  

Gantt

C.  

PERT

D.  

A3

Discussion 0
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