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CPHQ Practice Questions

Certified Professional in Healthcare Quality Examination

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Total Questions : 685

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Our CPHQ Certification practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about CPHQ. Use this test to pinpoint which areas you need to focus your study on.

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Question # 1

Which of the following is the best example of applying cultural diversity principles to patient safety?

Options:

A.  

Having the nutritionist discuss dietary preferences with the patient

B.  

Providing interpretive services to explain medical procedures

C.  

Performing mandatory training on cultural diversity for the staff

D.  

Allowing parents to perform rituals for their ill child

Discussion 0
Question # 2

A department analyzed Its process for distributing paychecks to employees. The analysis showed there were multiple checkpoints tor approval, delays In processing of the checks, and errors that caused extra work for staff. Which of the following types of waste were identified during the analysis?

Options:

A.  

variation, overproduction, and over processing

B.  

defects, waiting, and over processing

C.  

waiting. Inventory, andtransportation

D.  

Inventory, variation, and motion

Discussion 0
Question # 3

A performance improvement council has been directed to set up a communication plan for spreading an innovative telehealth program throughout the healthcare system. Which of the following groups must the council include in the communication plan?

Options:

A.  

market competitors

B.  

adopter audiences

C.  

state legislators

D.  

local media

Discussion 0
Question # 4

A healthcare organization had three medication incidents associated with narcotics. None of the events led to permanent loss of function or death, but could be considered near misses. Which of the following would be the best tool to use to identify influencing factors?

Options:

A.  

report from electronic health record (EHR)

B.  

root cause analysis (RCA)

C.  

proactive risk assessment

D.  

nominal group technique

Discussion 0
Question # 5

Which of the following tools will best help a quality professional to exhibit project activities and results?

Options:

A.  

Storyboard

B.  

Value Stream Map

C.  

Gantt Chart

D.  

Prioritization Matrix

Discussion 0
Question # 6

In statistics, the p-value provides the data user with

Options:

A.  

An index of data reliability

B.  

A level of significance

C.  

A measure of central tendency

D.  

A degree of deviation

Discussion 0
Question # 7

Which of the following is the key responsibility of a healthcare quality professional in all types of facilities and organizations?

Options:

A.  

Coordinate internal support for quality improvement activities.

B.  

Identify safety issues of the facility.

C.  

Resolve the management problems of the organization.

D.  

Correct clinical quality problems.

Discussion 0
Question # 8

A healthcare quality professional can conclude that clinical performance measures in disease specific certification programs are best supported by the

Options:

A.  

practice guidelines.

B.  

regulatory requirements.

C.  

compliance committee.

D.  

licensing requirements.

Discussion 0
Question # 9

Which of the following could be used as an outcome measure during indicator development?

Options:

A.  

laboratory compliance with policy and procedure for drawing peak and trough levels

B.  

staff adherence to a standard of practice

C.  

required diagnostic testing performed before medication was prescribed

D.  

complication rate for a specific surgical procedure

Discussion 0
Question # 10

After discharge, most patients with a mental health diagnosis have not been compliant with follow-up visits. Which of the following Is the best way to Improve patient compliance?

Options:

A.  

Benchmark with other facilities in the area to determine the rate of patient compliance.

B.  

Include handouts in the discharge documents on the Importance of keeping follow-up appointments.

C.  

Initiate a process where the discharge planners call patients prior to the follow-up visit

D.  

Communicate to noncompliant patients that appointments should be kept.

Discussion 0
Question # 11

Which team role is responsible for maintaining improvements after the implementation of a quality initiative?

Options:

A.  

Champion

B.  

Process Owner

C.  

Sponsor

D.  

Facilitator

Discussion 0
Question # 12

A recent journal article has identified three new patient safety initiatives. When reviewing these initiatives, the first action of a healthcare quality professional is to:

Options:

A.  

Determine the applicability of the initiatives to an organization.

B.  

Incorporate the initiatives into the organization's patient safety plan.

C.  

Collect data on the three initiatives.

D.  

Assign owners to the identified initiatives.

Discussion 0
Question # 13

An organization is adopting Lean Six Sigma as their new performance improvement model. The best approach for providing training on the model is to

Options:

A.  

display educational materials throughout workspaces.

B.  

invite leadership to provide education at department meetings.

C.  

require the completion of online training modules.

D.  

include application exercises in the training sessions.

Discussion 0
Question # 14

An acute care facility has established an outpatient heart failure clinic. Which of the following will best define the success of the program?

Options:

A.  

Decreased readmission rate

B.  

Increased patient satisfaction

C.  

Increased compliance with post-discharge plan

D.  

Decreased serious adverse events

Discussion 0
Question # 15

An organization conducts daily briefing sessions. Which of the following questions demonstrates a culture of safety?

Options:

A.  

“Do we have available beds in the ICU?”

B.  

“What was the patient’s intake and output?”

C.  

“Who is the last person that committed a medication error?”

D.  

“Did anything happen last night that could lead to a central line infection?”

Discussion 0
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