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Certified Professional in Healthcare Quality Examination

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Total Questions : 813

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Question # 121

A quality improvement team has been trained on writing SMART aim statements. Below are the team’s aim statements:

Reduce adverse drug events in critical care by 10% within 12 months.

Reduce the time from 911 call to intervention for cardiac complaints by 15%.

Reduce30-day readmissions from 20% to 15%.Which of the following key elements in aim development appears to have been lost after the training?

Options:

A.  

time-bound

B.  

achievable

C.  

measurable

D.  

specific

Discussion 0
Question # 122

A quality professional has been asked to assist with prioritizing quality performance Initiatives In the surgery department. Given the Information In the matrix below, which of the following performance Initiatives should take priority?

Options:

A.  

Reduce unplanned readmissions.

B.  

Reduce blood transfusion reactions.

C.  

Reduce urinary tract Infections.

D.  

Reduce surgical site Infections.

Discussion 0
Question # 123

The quality manager needs to identify a set of process measures to improve wound cate outcomes. The firststep should be to

Options:

A.  

search for evidence-based guidelines for wound care.

B.  

conduct clinical record review of wound care sentinel events.

C.  

perform literature search for clinical trials relating to wound care

D.  

review prior three years on wound outcome best practices.

Discussion 0
Question # 124

An organization is adopting Lean Six Sigma as their new performance improvement model. The best approach for providing training on the model is to

Options:

A.  

display educational materials throughout workspaces.

B.  

invite leadership to provide education at department meetings.

C.  

require the completion of online training modules.

D.  

include application exercises in the training sessions.

Discussion 0
Question # 125

Practice guidelines should be based on

Options:

A.  

cost-benefit analysis.

B.  

scientific evidence.

C.  

computer-generated data.

D.  

utilization review criteria.

Discussion 0
Question # 126

Sentinel events are most often the result of variations in:

Options:

A.  

Structure.

B.  

Staffing.

C.  

Competence.

D.  

Process.

Discussion 0
Question # 127

In addition to the mean, which of the following are measures of central tendency?

Options:

A.  

Standard deviation and variance

B.  

Standard deviation and median

C.  

Mode and variance

D.  

Mode and median

Discussion 0
Question # 128

A healthcare quality professional is partnering with the hospital’s chief nursing officer (CNO) to implement a safety champion program to promote barcode medication scanning compliance. What conclusion can be made from the data below?

Inpatient Unit

Pre-Intervention Compliance

Post-Intervention Compliance

Safety Champion Rounds

A

55%

85%

20

B

46%

48%

18

C

51%

50%

3

Options:

A.  

The CNO should reinforce safety champion rounding on unit

A.  

B.  

A different strategy to increase barcode medication scanning should be used on unit

B.  

C.  

Safety champion rounding was ineffective and should be reconsidered on unit

C.  

D.  

The use of safety champions was an effective intervention on unit

B.  

Discussion 0
Question # 129

Which of the following should a healthcare plan use to collect satisfaction data from its health plan members?

Options:

A.  

data collected through questionnaires or surveys

B.  

claims data obtained from healthcare payors

C.  

disease data obtained from disease registries

D.  

data collected from the electronic health record

Discussion 0
Question # 130

Which of the following is most relevant to addressing social determinants of health?

Options:

A.  

Practice transformation.

B.  

Risk stratification.

C.  

Clinical-community partnerships.

D.  

Clinical practice guidelines.

Discussion 0
Question # 131

A healthcare quality professional identifies a statistically significant difference in uncontrolled hypertension between its African American and Caucasian populations. What is the next best step?

Options:

A.  

Evaluate data for an additional quarter to determine if the disparity persists.

B.  

Host a community health fair that provides free blood pressure monitors.

C.  

Partner with local community leaders to develop a community garden to improve nutrition.

D.  

Invite patients with uncontrolled blood pressure to attend a focus group to discuss barriers.

Discussion 0
Question # 132

Once pilot testing is complete and the actions are determined to be effective, which of the following is the next step using a rapid cycle methodology?

Options:

A.  

Benchmarking

B.  

Defining scope

C.  

Setting aims

D.  

Spreading change

Discussion 0
Question # 133

A program to improve individuals' dietary habits has had success in some neighborhoods but not others. Based on the data (higher poverty and non-English speakers correlate with lower success), what is an approach that would make the program successful in more neighborhoods?

Question # 133

Options:

A.  

Increase efforts to disseminate program information at senior centers.

B.  

Distribute vouchers to subsidize the cost of healthy food.

C.  

Hire dieticians to specifically reach out to adults who have not completed college.

D.  

Make program-related information available in common languages spoken.

Discussion 0
Question # 134

The purpose of a tracer is to:

Options:

A.  

Review records of patients who received care that day

B.  

Ask about duties and responsibilities of each discipline

C.  

Follow the care of a patient from entry into the organization through the end of the episode of care

D.  

Ask about workload, disciplinary actions, complaints, and care delivery

Discussion 0
Question # 135

When developing objectives for an educational program, the quality professional should recommend

Options:

A.  

using thePlan-Do-Study-Act cycle of continuous improvement.

B.  

stating the end result or desired outcome.

C.  

keeping the objectives specific to the short term.

D.  

tying the objectives to the organization's financial performance.

Discussion 0
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