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Certified Professional in Healthcare Quality Examination

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Total Questions : 813

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Question # 151

A study was performed to compare quality outcomes between case/care managed groups and non-case/care managed groups tor elective coronary artery bypass. The results are as follows:

What is the median length of stay (or non-case/care managed patients?

Options:

A.  

10

B.  

9

C.  

8

D.  

7

Discussion 0
Question # 152

Risk management identified claims for events that were not reported through the incident reporting system. Which of the following actions should be leadership’s initial priority?

Options:

A.  

Conduct retrospective medical record reviews to identify elements of risk

B.  

Implement a back-up paper process to the electronic reporting system

C.  

Identify options for a new electronic reporting system

D.  

Create an organization-wide program that promotes reporting

Discussion 0
Question # 153

A process that is stable can best be identified through the use of a:

Options:

A.  

Shewhart chart

B.  

Scatter diagram

C.  

Run chart

D.  

Histogram

Discussion 0
Question # 154

A team has been working together for six months to improve a patient outcome, and the desired result has not been achieved. An assessment of team effectiveness was conducted and revealed the following:

The healthcare quality professional should recommend

Options:

A.  

evaluating barriers impacting team productivity.

B.  

developing interventions to maintain team member satisfaction.

C.  

continuing to monitor as the team is performing within acceptable limits.

D.  

creating a reward system based on team member growth.

Discussion 0
Question # 155

A healthcare quality professional is evaluating a draft of the quality improvement plan for a new clinical service line. The professional should first focus on:

Options:

A.  

Benchmarking with similar organizations.

B.  

Evaluating selection of statistical techniques planned.

C.  

Determining patient safety risk priorities.

D.  

Ensuring appropriate tools will be used to display data.

Discussion 0
Question # 156

Analysis has shown that there Is a significant delay in receiving laboratory results In the emergency room. A cross-functional team Is assigned the task of Improving laboratory reporting time. Which of the following Is the next step the team should take?

Options:

A.  

Identify the responsible Individual.

B.  

Complete a fishbone diagram.

C.  

Plot a scatter diagram.

D.  

Develop action plans.

Discussion 0
Question # 157

The following chart represents readmission data for 2nd quarter. Given the results, which of the following would help the quality manager identify opportunities for improvement?

Options:

A.  

Take no further action because the data is not definitive.

B.  

Use a scattergram to look for an association between readmissions and unit.

C.  

Further analyze 2 South and 3 North to determine possible causes.

D.  

Meet with the Quality Council to share the results for 4 North and 4 South.

Discussion 0
Question # 158

Organizational leadership asks the healthcare quality professional to review patient identification safety events and develop an action plan. Which of the following steps is most effective for defining the problem?

Options:

A.  

Review relevant policies and procedures

B.  

Trend data with a control chart

C.  

Use a Pareto chart to identify key issues

D.  

Create a value stream map

Discussion 0
Question # 159

Which of the following is a primary intervention for type 2 diabetes?

Options:

A.  

Lifestyle change education

B.  

Free medication delivery

C.  

No-cost annual screening tests

D.  

Lowered cost of medications

Discussion 0
Question # 160

Which team role is responsible for maintaining improvements after the implementation of a quality initiative?

Options:

A.  

Champion

B.  

Process Owner

C.  

Sponsor

D.  

Facilitator

Discussion 0
Question # 161

Which of the following is an example of a social determinant of health used to monitor a quality improvement initiative?

Options:

A.  

diabetes status

B.  

race

C.  

age

D.  

neighborhood

Discussion 0
Question # 162

Evaluating data to determine high utilizers of emergency departments and their related characteristics is a strategy that can best help with

Options:

A.  

Population health management

B.  

Culture of safety

C.  

High reliability

D.  

Hospital throughput

Discussion 0
Question # 163

Which of the following should be presented to senior management to obtain support for a new quality improvement (QI) program?

Options:

A.  

Software recommendations and the plan justification

B.  

Timeline and QI committee membership roster

C.  

Resources needed and software recommendations

D.  

Proposed plan and resources needed

Discussion 0
Question # 164

The data below shows 30-day readmission rates for heart failure patients by the primary language spoken and by gender with 95% confidence intervals in parentheses. Which group should be the priority target for reducing disparities in readmission rates?

Question # 164

Options:

A.  

Arabic-speaking females

B.  

Russian-speaking females

C.  

All Arabic speakers

D.  

All Russian speakers

Discussion 0
Question # 165

The quality professional is preparing for the annual review of a quality management program. The most important objective of the review is to evaluate the:

Options:

A.  

Departmental mission statement.

B.  

Scope of the program.

C.  

Program's effectiveness.

D.  

Performance targets for the upcoming year.

Discussion 0
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