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Certified Professional in Healthcare Quality Examination

Last Update 22 hours ago
Total Questions : 813

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Question # 61

A quality professional Is the leader of a team in the storming phase of development Which of the following should the quality professional be prepared to do?

Options:

A.  

Direct and provide role clarification.

B.  

Be willing to share leadership responsibilities.

C.  

Redirect conflict to energize the team.

D.  

Move to a more supportive leadership style.

Discussion 0
Question # 62

The clinic has a goal to reduce the Healthcare Effectiveness Data and Information Set (HEDIS) measure of ' the percent of diabetic patients with a HgA1c greater than 9.0% for accreditation. Who should be Included on the quality Improvement team?

Options:

A.  

clinic manager, provider champion. HEDIS chart abstractor

B.  

clinic manager, quality Improvement specialist, provider champion

C.  

HEDIS chart abstractor, coder, primary care provider

D.  

primary care provider, quality improvement specialist, coder

Discussion 0
Question # 63

A rapid cycle model for improvement derived from the Deming model encompassing the feedback loop of planning, implementing, and evaluating a rapid test of change would best be described by which of the following acronyms?

Options:

A.  

FMEA

B.  

FOCUS

C.  

DMAIC

D.  

PDSA

Discussion 0
Question # 64

The office manager of a primary careoffice reviewed the performance of the providers and noted that one provider has not been completing depression screenings consistently for patients in the previous month. The manager's next action is to:

Options:

A.  

Discuss the findings in the next staff meeting.

B.  

Encourage the medical assistants to complete depression screenings.

C.  

Talk to the doctor privately about the result.

D.  

Review the previous three to four months' performance of the provider.

Discussion 0
Question # 65

A performance improvement project was initiated at the beginning of the flu season to increase the influenza vaccinations given in a pediatric clinic. The organization implemented a template to document patient influenza vaccine status and to offer the vaccine to any patients identified as not having been vaccinated. To evaluate and document the process improvement results over time, the quality professional should use which of the following?

Options:

A.  

Control chart

B.  

Matrix diagram

C.  

Process decision program chart

D.  

Force field analysis

Discussion 0
Question # 66

An organization notices an Increase In medication errors In three patient care areas. Which of the following concepts will be most effective when Improving medication administration workflows?

Options:

A.  

elimination of wait time from the pharmacy

B.  

Improvement of staff training on safe medication practices

C.  

delivery of medications in batches each shift

D.  

design of mistake-proof systems

Discussion 0
Question # 67

A hospital Is anticipating an accreditation survey In the next four months, and the quality director forms a team to ensure compliance with current requirements. This indicates the hospital Is

Options:

A.  

Implementing continuous survey readiness.

B.  

preparing for sustained compliance following the survey.

C.  

minimizing resources needed to demonstrate compliance.

D.  

practicing just-in-time readiness.

Discussion 0
Question # 68

A patient safety program can best be enhanced by which of the following technologies?

Options:

A.  

barcode system for medication administration

B.  

online evidence-based medicine guidelines

C.  

computers on wheels at the patients' bedsides

D.  

digital medication reference materials

Discussion 0
Question # 69

A hospital collects patient satisfaction data by mailing surveys to patients discharged home and analyzes the responses they receive. What is the most significant limitation of this sampling methodology?

Options:

A.  

Patients may notrespond to all questions in the survey.

B.  

Responses will be time-consuming to convert from hard copy responses to soft copies for data storage.

C.  

Hospital employees have no control over which patients respond to the survey.

D.  

Patients who respond to the survey may not be representative of all discharged patients.

Discussion 0
Question # 70

An organization is shifting paradigms from top-down leadership to participatory management. The process of moving forward includes the four identified phases below:

gathering baseline data

evaluating effectiveness and improvement

making the commitment

implementing the program

Which of the following is the most logical sequence for these phases?

Options:

A.  

1, 2, 4, 3

B.  

1, 3, 2, 4

C.  

3, 1, 4, 2

D.  

3, 4, 1, 2

Discussion 0
Question # 71

Infection control risk assessments are performed to

Options:

A.  

prioritize organizational infection prevention and control goals.

B.  

Identify types of personal protection needed by the organization.

C.  

develop the organization's Infection prevention and control program.

D.  

determine decontamination practices for the organization.

Discussion 0
Question # 72

Medical staff monitoring indicators are best developed through a collaborative effort between the hospital's quality management professionals and the:

Options:

A.  

Quality Council

B.  

Chief Medical Officer

C.  

Director of Utilization Management

D.  

Hospital's Administrative Leadership

Discussion 0
Question # 73

A group of clinical staff has identified a new opportunity for improvement. The group is ready to identify a sponsor, and a meeting has been scheduled with the Chief Medical Officer to discuss the possibility for them to serve as the sponsor. What sponsor task should be discussed during the meeting?

Options:

A.  

Perform data analysis to identify gaps or opportunities

B.  

Influence peers to adopt proposed changes

C.  

Demonstrate the ideal process to the staff

D.  

Allocate resources to support the team’s work

Discussion 0
Question # 74

A team has identified that labeled cutting boards are needed in a kitchen to decrease cross-contamination. After a new process has been implemented, it is discovered that the labeled cutting boards are not being used. Which of the following is the next action the team should take?

Options:

A.  

Initiate progressive discipline.

B.  

Conduct a root cause analysis.

C.  

Increase monitoring.

D.  

Determine barriers to compliance.

Discussion 0
Question # 75

A root cause analysis is required after what type of occurrence?

Options:

A.  

Patient death

B.  

Medication error

C.  

Sentinel event

D.  

Near miss

Discussion 0
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