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CPHQ Practice Questions

Certified Professional in Healthcare Quality Examination

Last Update 22 hours ago
Total Questions : 813

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Question # 16

A facility plans to provide a new specialty. Which of the following will best provide information on the effectiveness of the specialty?

Options:

A.  

A fishbone diagram identifying potential barriers to success

B.  

Service line specific measures of performance

C.  

Customer interviews of those who experienced the service

D.  

A process map of the department's current workflow

Discussion 0
Question # 17

Which of the following is the most proactive approach to quality improvement?

Options:

A.  

Plan-Do-Study-Act

B.  

fishbone diagram

C.  

failure mode and effects analysis (FMEA)

D.  

root cause analysis (RCA)

Discussion 0
Question # 18

Following the formation of a team, the success of the project will be most highly influenced by:

Options:

A.  

Monitoring key metrics for sustainment.

B.  

Maintaining communication with process owners.

C.  

Prioritizing actions for more complex problems.

D.  

Documenting the successes of the activities.

Discussion 0
Question # 19

Physician and nursing director compensation for a busy emergency department is tied to aggressive door-to-disposition times. Staff workarounds save time but have increased the potential for errors. Which of the following best describes this situation?

Options:

A.  

Collective mindfulness

B.  

Lean, Six Sigma, poka-yoke

C.  

Forcing functions

D.  

Unintended consequences

Discussion 0
Question # 20

A newpediatric psychiatric unit will open in one year. The utilization coordinator is responsible for developing the utilization management program. The program's success will depend on which of the following factors?

Options:

A.  

Involving the team members in the development of the program

B.  

developing the program and presenting it to the appropriate staff members

C.  

obtaining approval from the chief psychiatrist at each stage of development

D.  

providing educational in-services to all team members involved

Discussion 0
Question # 21

Which of the following statements most accurately describes health literacy?

Options:

A.  

maintains an individual health perspective

B.  

designs care around the needs of the patient

C.  

changes health behaviors and decisions

D.  

emphasizes people's ability to understand health information

Discussion 0
Question # 22

The tool used to graphically rank causes from most significant to least significant by using a vertical bar graph is known as a

Options:

A.  

Gantt chart.

B.  

Pareto chart.

C.  

run chart.

D.  

histogram.

Discussion 0
Question # 23

Pharmacy staff have informed a healthcare quality professional that use of a particularly expensive drug has been increasing over the past six months. Which of the following is the quality professional’s next best step?

Options:

A.  

Collect data related to the prescribing and dispensing patterns for this drug.

B.  

Continue to monitor the pharmacy data for an additional six months.

C.  

Recommend peer reviews of prescribing practitioners.

D.  

Collect data related to the administration and monitoring of the effects of this drug.

Discussion 0
Question # 24

Integration of quality principles into an organizational culture is important because these principles:

Options:

A.  

Determine leadership and accountability skills

B.  

Create a sense of urgency for improvement

C.  

Support implementation of improvement strategies

D.  

Ensure the realization of the organizational mission

Discussion 0
Question # 25

Which of the following demonstrates interrater reliability and construct validity for an instrument designed to capture data for a publicly reported measure set?

Option

Interrater Reliability

Construct Validity

A

Two or more abstractors enter identical responses when reviewing the same record.

The tool measures the quality of care which the measure developers intended to measure.

B

Trained data collectors can reliably predict results after reviewing a random sample of records.

The tool includes data elements that measure the aspects of quality which are important to the public.

C

Concordance between process and outcome measures can be accurately estimated by the measure developers.

The instrument enables statistically valid inferences to be drawn about the quality of care delivered.

D

The design of the instrument minimizes falsified answers and other data entry errors.

The instrument captures variations in care processes across the population.

Options:

A.  

A

B.  

B

C.  

C

D.  

D

Discussion 0
Question # 26

A root cause analysts (RCA) was conducted tor an event related to a delayed high-priority alarm response. Alarm fatigue was determined to be a root cause. Which of the following Is the most appropriate first Intervention?

Options:

A.  

Establish a written policy for alarms escalation.

B.  

Review alarm signals for clinical appropriateness.

C.  

Implement a guideline with clear criteria for Initiation of cardiac monitoring.

Discussion 0
Question # 27

What tool displays performance outside of expected values to merit a deeper analysis?

Options:

A.  

Bar chart

B.  

Pareto chart

C.  

Control chart

D.  

Run chart

Discussion 0
Question # 28

A performance measure for Infection control such as the number of primary blood stream Infections per 1000 central line days Is an example of a

Options:

A.  

variance.

B.  

mean.

C.  

proportion.

D.  

rate.

Discussion 0
Question # 29

Which of the following is required for the successful development of clinical pathways?

Options:

A.  

Staff education

B.  

Patient education materials

C.  

Quality improvement tools

D.  

Physician involvement

Discussion 0
Question # 30

Which of the following is an example of improving primary prevention strategies?

Options:

A.  

Providing free flu vaccinations at the local community center

B.  

Reducing time from stroke diagnosis to inpatient admission

C.  

Assessing rehabilitation utilization rates for total hip replacement patients

D.  

Setting parameters for non-compliant diabetic patients needing nutrition referrals

Discussion 0
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