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CSA Practice Questions

ServiceNow Certified System Administrator

Last Update 3 days ago
Total Questions : 522

Dive into our fully updated and stable CSA practice test platform, featuring all the latest Certified System Administrator exam questions added this week. Our preparation tool is more than just a ServiceNow study aid; it's a strategic advantage.

Our free Certified System Administrator practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about CSA. Use this test to pinpoint which areas you need to focus your study on.

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Question # 136

What is the REST API Explorer used to do?

Options:

A.  

Find resources on the web for learning about REST

B.  

Practice using REST to interact with public data providers

C.  

Create sample code for sending REST requests to ServiceNow

D.  

Convert SOAP Message functions to REST methods

Discussion 0
Question # 137

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on insert.

Which type of policy would you use to meet this requirement?

Options:

A.  

Data policy

B.  

Dictionary Design Policy

C.  

Data Quality Policy

D.  

Field Criteria Policy

Discussion 0
Question # 138

What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Options:

A.  

Analytics Reports

B.  

Performance Analytics

C.  

Scheduled Reports

D.  

Reporting

Discussion 0
Question # 139

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

Options:

A.  

On the Iist, locate and right click on the value Hardware, select Show Matching

B.  

Click Funnel ten, type Hardware and click enter

C.  

On the Category column header, right click and select Show > Hardware

D.  

Right dick on magnifier, type Hardware and click enter

E.  

On Breadcrumb, click > icon, type Hardware and click enter

Discussion 0
Question # 140

Which is used to configure access to Applications and Modules?

Options:

A.  

RolesB Users

B.  

Groups

C.  

Departments

Discussion 0
Question # 141

What are examples of Core tables in the ServiceNow platform?

Options:

A.  

Configuration, Connect, Chat

B.  

Team, Party, Awards

C.  

User, Task, Incident

D.  

Work, Caller, Timecard

Discussion 0
Question # 142

What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Options:

A.  

Community

B.  

Help Panel (question mark icon)

C.  

Docs

D.  

Wiki

Discussion 0
Question # 143

Which are reasons an application could be developed on the ServiceNow platform?

Choose 3 answers

Options:

A.  

It squires low-level programming libraries.

B.  

It needs workflow to manage processes.

C.  

It requires reporting capabilities.

D.  

It uses forms extensively to interact with data.

E.  

it uses multimedia features.

Discussion 0
Question # 144

A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Options:

A.  

Open an Agent workspace tab for each record he wants to monitor

B.  

Select Service Desk > My Work Dashboard

C.  

Click on the eyeglass icon to. expand the Monitor frame

D.  

On My Work list, select the Activity Stream icon to show a frame with live updates

Discussion 0
Question # 145

What are the steps for applying an update set to an instance?

Options:

A.  

Retrieve, Preview, Commit

B.  

Specify, Transform, Apply

C.  

Retrieve, Assess, Apply

D.  

Get, Test, Push

E.  

Pull, Review, Push

Discussion 0
Question # 146

Which feature can be used to categorize a set of records from a list and make them visible to other users?

Options:

A.  

Tags

B.  

History

C.  

Favorites

D.  

Activity Formatter

Discussion 0
Question # 147

When creating an application through the Guided Application Creator, what are the options for creating a table?

Choose 3 answers

Options:

A.  

Create a table from scratch

B.  

Use API calls

C.  

Run import jobs

D.  

Link to external tables

E.  

Create a table from a template

F.  

Upload a spreadsheet

G.  

Extend a table

Discussion 0
Question # 148

You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which

workflow would you update to make this change?

Options:

A.  

Services Approval Processing

B.  

6 Services Catalog Item Request

C.  

Service Catalog Request

D.  

Purchasing Process Flow

Discussion 0
Question # 149

Which application is used primarily to load data into ServiceNow?

Options:

A.  

Import Hub

B.  

System Import Sets

C.  

Data Import Configuration

D.  

Import Management

Discussion 0
Question # 150

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Options:

A.  

Report Dashboard > Create New

B.  

Reports > Getting Started

C.  

Performance Analytics > Reports

D.  

Self-Service > Reports

E.  

Reports > Create New

Discussion 0
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