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Free ServiceNow Certified System Administrator Practice Questions

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Exam style questions across every CSA domain

Last Update 2 days ago
Total Questions : 530

Start with our free CSA practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real Certified System Administrator exam. Each CSA exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your ServiceNow weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 136

What Is the purpose of the Fitter navigator In the Application Navigator?

Options:

A.  

Filter applications in order of use

B.  

Quickly navigate to applications and modules

C.  

Collapse and expand applications

D.  

List applications In order of Top Requests

Discussion 0
Question # 137

Which one of the following is NOT a type of Visual Task Board?

Options:

A.  

Feature

B.  

Guided boards

C.  

Flexible

D.  

Freeform

Discussion 0
Question # 138

What icon do you use to change the label on a Favorite?

Options:

A.  

Clock

B.  

Hamburger

C.  

Pencil

D.  

Three dots

E.  

Triangle.

F.  

Star

Discussion 0
Question # 139

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

Options:

A.  

Configure Lists

B.  

Show Options

C.  

Configure Task

D.  

Show Choices

E.  

Show Choice List

F.  

Configure Options

Discussion 0
Question # 140

What is a key difference between Reporting and Performance Analytics?

Options:

A.  

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

B.  

Performance Analytics can show trends; Reports cannot.

C.  

Reports can be run on a scheduled basis; Performance Analytics cannot.

D.  

Performance Analytics data can be published to Dashboards; Reports cannot.

E.  

Performance Analytics shows KPIs; Reporting does not.

Discussion 0
Question # 141

What is the difference between a Ul Policy and Data Policy?

Options:

A.  

Data Policies run only after Ul Policies run successfully

B.  

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C.  

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D.  

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Discussion 0
Question # 142

What are two ways to generate an Event? (Choose two.)

Options:

A.  

Business Rule

B.  

Workflow

C.  

Log entry

D.  

Knowledge article publication

Discussion 0
Question # 143

What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Options:

A.  

Import Set

B.  

Update Set

C.  

Data Pack

D.  

Transform Set

Discussion 0
Question # 144

What functionality is supported by Flow Designer?

Options:

A.  

Flows can be " Run as " security_admin.

B.  

Call a subflow from a flow.

C.  

The role flow_operator can create and edit flows.

D.  

Flows can trigger off a record being deleted.

Discussion 0
Question # 145

Which business requirements and process(es) should be documented as part of the application development plan?

Choose 4 answers

Options:

A.  

Available licenses

B.  

Project schedule

C.  

Database capacity

D.  

Business problem

E.  

Process steps

F.  

Users/stakeholders

G.  

Data input/output

Discussion 0
Question # 146

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

Options:

A.  

Scenario Dashboard

B.  

CI Use Case Modeler

C.  

CMDB Use Case Modeler

D.  

Common Service Data Model (CSDM) product view

Discussion 0
Question # 147

When managing tags, you can adjust who is able to see it. What are the visibility options?

Choose 3 answers

Options:

A.  

Admins

B.  

Everyone

C.  

Groups and Users

D.  

Roles and Permissions

E.  

Me

Discussion 0
Question # 148

Which method call returns ' true ' only if the currently logged in user has the catalog_admin role and in no other case (e.g. regardless of admin role)?

Options:

A.  

g_user.hasRole( ' catalog_admin ' )

B.  

g user.hasRoleExactly( ' catalog_admin ' )

C.  

g_user.hasRoleOnlyfcatalog_admin ' )

D.  

g_user.hasRoleFromList( ' catalog_admin ' )

Discussion 0
Question # 149

Which feature can be used to categorize a set of records from a list and make them visible to other users?

Options:

A.  

Tags

B.  

History

C.  

Favorites

D.  

Activity Formatter

Discussion 0
Question # 150

Which one of the following is true regarding Application Scope?

Options:

A.  

All applications are automatically part of the Global scope

B.  

Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts

C.  

Any developer can edit any application

D.  

Developers can choose the prefix for a scopes namespace

Discussion 0

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