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CSA Practice Questions

ServiceNow Certified System Administrator

Last Update 4 days ago
Total Questions : 517

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Our free Certified System Administrator practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about CSA. Use this test to pinpoint which areas you need to focus your study on.

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Question # 91

What is the master table that contains a record for each table in the database?

Options:

[sys_master_db]

[sys_db_object]

[sys_master_object]

[sys_object_db]

Discussion 0

Question # 92

What refers to an application or system that accesses a remote service or another computer system, known as a server?

Options:

Server

Client

Script

Policies

Discussion 0

Question # 93

In what order should filter elements be specified?

Options:

Field, Operator, then Value

Field, Operator, then Condition

Operator, Condition, then Value

Value, Operator, then Field

Discussion 0

Question # 94

What is a characteristic of importing data into ServiceNow?

Options:

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

Discussion 0

Question # 95

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Options:

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>TASK (Number)

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Discussion 0

Question # 96

Which of the following statement describes the purpose of an Order Guide?

Options:

Order Guides restrict the number of items in an order to only one item per request

Order Guide provide a list of guidelines for Administrators on how to set up item variables

Order Guide provide the ability to order multiple, related items as one request

Order Guides take the user directly to the checkout without prompting for information

Discussion 0

Question # 97

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

Options:

report

workflow

event

task

Discussion 0

Question # 98

Which of the following is used to initiate a flow?

Options:

A Trigger

Core Action

A spoke

An Event

Discussion 0

Question # 99

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Options:

User conditions

User info

User Criteria

User permissions

Discussion 0

Question # 100

Table Access Control rules are processed in the following order:

Options:

any table name (wildcard), parent table name, table name

table name, parent table name, any table name (wildcard)

parent table name, table name, any table name (wildcard)

any table name (wildcard), table name, parent table name

Discussion 0

Question # 101

An Administrator wants to display a reminder message to any user submitting an incident. Which feature does this?

Options:

Client Script

Business Rule

Policy

Data Policy

Discussion 0

Question # 102

Which are valid Service Now User Authentication Methods? (Choose three.)

Options:

XML feed

Local database

LDAP

SSO

FTP authentication

Discussion 0

Answer:

B, C, D

Explanation:

ServiceNow supports multiple authentication methods to verify user identities before granting access to an instance. The three valid authentication methods from the given options are:

Local Database Authentication

This is the default authentication method used in ServiceNow.

User credentials (username and password) are stored in the ServiceNow database.

Authentication is handled directly by ServiceNow without relying on external identity providers.

This is useful for small implementations or instances where external authentication is not required.

LDAP (Lightweight Directory Access Protocol)

LDAP allows ServiceNow to integrate withcorporate directory services, such as Microsoft Active Directory, to authenticate users.

Users authenticate using theircorporate credentials, reducing the need to maintain separate user accounts in ServiceNow.

ServiceNow connects to an LDAP server and verifies credentials without storing passwords in the ServiceNow database.

SSO (Single Sign-On)

Single Sign-On enables users to log into ServiceNow using an external identity provider (IdP).

ServiceNow supports various SSO protocols, including:

SAML 2.0 (Security Assertion Markup Language)

OAuth 2.0

OpenID Connect

Kerberos

This allows users to authenticate once and gain access to multiple applications, improving security and user experience.

XML feed–

XML feeds are used for data exchange,not authentication.

ServiceNow can consume XML feeds for integrations but does not use XML feeds to authenticate users.

FTP authentication–

FTP (File Transfer Protocol) is used for transferring files between systems and isnot a valid authentication methodin ServiceNow.

ServiceNow Docs: User Authentication Methodshttps://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/security/concept/user-authentication-methods.html

ServiceNow CSA Official Training Guide (User Authentication & Security)

Why the Other Options Are Incorrect?References from Certified System Administrator (CSA) Documentation:These references confirm thatLocal Database, LDAP, and SSOare valid authentication methods in ServiceNow.

Question # 103

Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT selected?

Options:

Allow configuration

Can read does not affect the availability of other Application Access fields

Can create, Can update, and Can delete

All access to this table via web services

Discussion 0

Question # 104

What section on a task record would you use to see the most recent update made to a record?

Options:

Timeline

Journal

Audit Log

Activity

Discussion 0

Question # 105

Which field on every record contains a unique identifier for that record?

Options:

sys_numbera

sc_req_item

sys_id

sys_number_id

Discussion 0

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