Free ServiceNow Certified System Administrator Practice Questions

A.  

Localization Framework plugin(com.glide.localization_framework)

B.  

Translation Framework plugin (com.glide.translation_framework)

C.  

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.  

Language Al Framework plugin (com .g I id e. language.ai _framework)

A.  

Operator

B.  

Match Criteria

C.  

Value

D.  

Column

E.  

Field

A.  

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.  

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.  

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.  

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

A.  

Configuration > Business Services

B.  

Self-Service > Knowledge

C.  

Service Portal > Widgets

D.  

Incident > Assigned to me

A.  

Define the first condition; click AND button; define second condition; click Run

B.  

Define the first condition; click AND button; define second condition; press enter

C.  

Define the first condition; click OR button; define second condition; press enter

D.  

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.  

Define the first condition; click > icon on breadcrumb, define second condition; press enter

A.  

Application Navigator

B.  

Banner frame

C.  

List pane

D.  

Content frame

A.  

Local Sources (i.e. XML, CSV, Excel)

B.  

Implementation Spoke

C.  

DataHub

D.  

JDBC Connection

E.  

Network Server

F.  

LDAP Connection

A.  

Task Escalation Clock

B.  

Service Level Agreements

C.  

Inactivity Monitor

D.  

Response Time Clock

E.  

Business Time Remaining

A.  

Template

B.  

Reference Qualifier

C.  

Formatter

D.  

Assignment Rule

A.  

An Event is a trigger that has a direct response in the platform

B.  

An Event is an indication to the ServiceNow processes that something has occurred

C.  

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.  

An Event is a recognized, scheduled occurrence of a process

A.  

Make active, set visibility, and save

B.  

Assign a name, set visibility, and save

C.  

Assign a group, set visibility, and save

D.  

Make active, assign a name, and save

A.  

Common Services Data Model (CSDM)

B.  

Information Technology Service Management (ITSM)

C.  

Configuration Management Database (CMDB)

D.  

Information Technology Infrastructure Library (ITIL)

A.  

Verify Update Set is Complete, Retrieve, Preview, Apply

B.  

Verify Update Set is Complete, Test Connection, Apply

C.  

Verify Update Set is Complete, Test Connection, Commit

D.  

Verify Update Set is Complete, Retrieve, Preview, Commit

A.  

Reference

B.  

Verity

C.  

Options

D.  

Selections

E.  

Dot walk

F.  

Lookup

A.  

The Task table is the only table that can be a destination for imported data in the Transform Map module

B.  

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

C.  

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

D.  

Any ServiceNow table can be a destination for imported data in the Transform Map module