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CSA Practice Questions

ServiceNow Certified System Administrator

Last Update 4 days ago
Total Questions : 517

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Question # 16

What is a Notification?

Options:

A.  

A new Knowledge article created by a Business Rule

B.  

A tool for alerting users that events that concern them have occurred

C.  

A message through Connect related to a Change Request

D.  

An email file attachment

Discussion 0
Question # 17

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Options:

A.  

Flows

B.  

Action Sequences

C.  

Action Sets

D.  

Task Flows

E.  

Flow Diagrams

Discussion 0
Question # 18

Which one of the following is NOT a type of Visual Task Board?

Options:

A.  

Feature

B.  

Guided boards

C.  

Flexible

D.  

Freeform

Discussion 0
Question # 19

Which of the following protects applications by identifying and restricting access to available files and data?

Options:

A.  

Application Configuration

B.  

Verbose Log

C.  

Access Control Rules

D.  

Application Scope

Discussion 0
Question # 20

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

Options:

A.  

Group

B.  

Department

C.  

My reports

D.  

Team

E.  

Dashboards

F.  

Global

G.  

Admin

Discussion 0
Question # 21

What is a role in ServiceNow?

Options:

A.  

A role is one record m the Role [sys_user_role] table

B.  

A role is one record in the Role Iuser_sys_role] table

C.  

A role is a persona used In Live Feed Chat

D.  

A role Is a set of modules for a particular application

Discussion 0
Question # 22

What do you activate when you want to add applications or functionality within your development instance?

Options:

A.  

App Package

B.  

Updated Pack

C.  

Patch

D.  

Plugin

E.  

App Updated Set

Discussion 0
Question # 23

What do you call any component that needs to be managed in order to deliver services?

Options:

A.  

CSDM Items

B.  

CMDB

C.  

Configuration item

D.  

Service Offerings

E.  

Asset

Discussion 0
Question # 24

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Options:

A.  

an action

B.  

a spoke

C.  

a connection

D.  

an integration step

Discussion 0
Question # 25

What is a sys_id?

Options:

A.  

Unique 32-character identifier that is assigned to every record

B.  

A client-side Business Rule

C.  

A server-side Business Rule

D.  

Unique 64-character identifier that is assigned to every record

Discussion 0
Question # 26

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

Options:

A.  

Extended Validation Access (EVA)

B.  

Organization Verification Card (OVC)

C.  

Common Access Card (CAC)

D.  

Domain Authentication Card (DAC)

E.  

Personal Identify Verification (PIV)

Discussion 0
Question # 27

While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?

Right click on Priority and select what?

Options:

A.  

Configure Lists

B.  

Show Options

C.  

Configure Task

D.  

Show Choices

E.  

Show Choice List

F.  

Configure Options

Discussion 0
Question # 28

What is specified in an Access Control rule?

Options:

A.  

Groups, Conditional Expressions and Workflows

B.  

Table Schema, CRUD, and User Authentication

C.  

Object and Operation being secured; Permissions required to access the object

D.  

security_admin

Discussion 0
Question # 29

What type of field allows you to look up values from one other table?

Options:

A.  

Reference

B.  

Verity

C.  

Options

D.  

Selections

E.  

Dot walk

F.  

Lookup

Discussion 0
Question # 30

How can administrators utilize the same content for different notification channels?

Options:

A.  

Configure Default notification content

B.  

Enable Actionable notification content

C.  

Provide Common notification content

D.  

Set up Related notification content

Discussion 0
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