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CSA Practice Questions

ServiceNow Certified System Administrator

Last Update 4 days ago
Total Questions : 517

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Question # 106

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

Options:

A.  

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

B.  

On the Special Handling field, check the box

C.  

On the Tag field, select Special Handling from the choice list

D.  

Click on the Context menu, select Add Tag, type Special Handling, press enter

Discussion 0
Question # 107

Which determines the relationships between field in an import. Set table to field in an existing ServiceNow table?

Options:

A.  

Transform Map

B.  

Business Service Management Map

C.  

Schema Map Relationship Builder

D.  

Data Sources

Discussion 0
Question # 108

Which is the most efficient way to move large amounts of data between instances?

Options:

A.  

Export to Data Package

B.  

Export to XML

C.  

Update Sets

D.  

Export to Zip

Discussion 0
Question # 109

Which element allows administrators to add information to a form outside of existing fields on the record?

Options:

A.  

By duplicating a form view

B.  

By adding formatters to a form

C.  

By modifying the layout to two columns

D.  

By dragging fields from the form elements panel

Discussion 0
Question # 110

Which field (or fields) is used as a unique key during imports?

Options:

A.  

Match Fields

B.  

Coalesce Fields

C.  

Key Fields

D.  

Sys IDs

Discussion 0
Question # 111

What module do you use to access the reports that are available to you?

Options:

A.  

Report > View /Run

B.  

Reports > Homepage

C.  

Self-Service>My Reports

D.  

Report > Overview

Discussion 0
Question # 112

What is the platform name for the Group table?

Options:

A.  

SyS_USer_group

B.  

Sys_group

C.  

group

D.  

sys_groups

Discussion 0
Question # 113

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

Options:

A.  

service_desk

B.  

impersonator

C.  

admin

D.  

incognito

Discussion 0
Question # 114

Which Security Center feature helps resolve platform-related security issues and misconfigurations?

Options:

A.  

Security scanner

B.  

Best practices

C.  

Security hardening

D.  

Customer actions

Discussion 0
Question # 115

What are the steps for importing data using an import set?

Options:

A.  

Select source file; Run automap; Transform data; Clean up target table

B.  

Set up LDAP; Test map: Create update set; Run import: Apply update set

C.  

Identify source; Import transform map: Run transformer; Verity import

D.  

Load the data; Create transform map; Transform data; Clean up import table

Discussion 0
Question # 116

A manager is complaining that they can’t get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?

Options:

A.  

Create a custom table

B.  

Create a Report Template

C.  

Create a Database View

D.  

Export the tables to a spreadsheet

E.  

Create a Report Source

Discussion 0
Question # 117

Which system property is added and set to true in order to see impersonation events in the System Log?

Options:

A.  

glide user_setting

B.  

glide sys all_jmpersonation

C.  

glide sys log_jmpersonabon

D.  

glide.impersonation_setting

E.  

glide sys admin_login

Discussion 0
Question # 118

What syntax is used in a Record Producer script to access values from Record Producer form fields?

Options:

A.  

producer.field name

B.  

producer.variable_name

C.  

current.fieldname

D.  

current.variable_name

Discussion 0
Question # 119

Where do you navigate to add a list of Incidents created by a user to the bottom of their user record?

Options:

A.  

Context Menu > Configure > Related Lists

B.  

Right-click on Form > Configure > Related Cases

C.  

Right-click on the Form > Configure > Add Lists

D.  

Context Menu > Configure > Related Records

Discussion 0
Question # 120

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Options:

A.  

Parent-Child Approvers.

B.  

Approval Chains

C.  

Flows

D.  

Approval Criteria

E.  

Approver Delegates

Discussion 0
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