Free ServiceNow Certified System Administrator Practice Questions

TheSystem Properties > Basic Configuration UI16page in ServiceNowallows administrators to customize the UI appearancefor end users. It providesbasic branding and theming optionsfor the ServiceNow instance.

Browser tab title→(A)You can modify the browser tab title that appears when users open ServiceNow.

Module text color→(B)This setting allows you to change the text color of the left navigation menu items.

Base theme→(D)You can select a base theme for the platform UI, impacting overall styling.

Header background color→(G)This setting changes the background color of the header in UI16.

Banner Image→(H)Allows uploading a custom banner/logo to replace the default ServiceNow logo.

C.  

Preferred browser→ Incorrect. ServiceNow does not allow setting a preferred browser from System Properties. Users must configure this on their own.

E.  

Font style→ Incorrect. UI16 Basic Configuration does not provide font customization options. Fonts are controlled through system themes and CSS.

F.  

Animation style→ Incorrect. ServiceNow UI16 does not provide options to change animation styles from Basic Configuration.

InServiceNow,Related Listsdisplayrecords that are linked to the current recordthrough relationships. Tomanage records within a Related List, the following buttons are commonly used:

1. " New " ButtonCreates a new record in the related list

Example: In theUser Form, the " Groups " related list has a " New " button toadd a new Group membership.

2. " Add " ButtonAdds an existing record to the related list

Example: In theIncident Form, the " Affected CIs " related list has an " Add " button toassociate existing CIswith the incident.

3. " Edit " ButtonModifies existing relationships

Opens amulti-record selection view, allowing users toadd or remove multiple related records at once.

Example: EditingUser Rolesin theUser Formallows selectingmultiple rolesat once.

A.  

PublishIncorrect– " Publish " is used inKnowledge Managementfor articles, not related lists.

D.  

ManageIncorrect– There isno standard " Manage " buttonin Related Lists.

Incorrect Answer Choices Analysis:

ServiceNow Docs – Related Lists Overview???? Using Related Lists

ServiceNow Docs – Configuring Related Lists???? Configuring Related Lists

Official ServiceNow Documentation References:

EveryServiceNow instancecomes with a set ofdefault tablesthat supportcore platform functionality.

User (sys_user)Stores user records for authentication and authorization.

Contains user details such asusername, email, roles, department.

Incident (incident)Stores incident records for ITSM (IT Service Management).

Part of thedefault ITSM applicationused for managingissues and requests.

Task (task)Base table for all task-related records in ServiceNow.

Many other tables (e.g., Incident, Change, Problem)extend from Task.

Storescommon task fields like Assignment Group, State, and Short Description.

The Three Default Tables in ServiceNow:

C.  

ItemIncorrect– No default table named " Item " exists in ServiceNow.

Possible confusion withsc_cat_item (Service Catalog Items), but this is part of theService Catalogmodule, not a core default table.

D.  

IssueIncorrect– No " Issue " table exists by default in ServiceNow.

Possible confusion withProblem Management(problemtable), which is separate from Incident Management.

E.  

ProjectIncorrect–Project Management(pm_project) is part of theProject Portfolio Management (PPM)plugin, which isnot enabled by default.

Incorrect Answer Choices Analysis:

ServiceNow Docs – Default Tables Overview???? ServiceNow Table Structure

ServiceNow Docs – Task Table and Extensions???? Understanding Task-Based Tables

Official ServiceNow Documentation References: