Free ServiceNow Certified System Administrator Practice Questions

A.  

His user account failed LDAP authentication

B.  

His user account does not Belong to any groups, which contain the ITIL role

C.  

His user account was not approved by his manager

D.  

His user account does not have ITIL role

E.  

His user account Is not logged in properly

A.  

Field Matching

B.  

Load Data

C.  

Select Data Source

D.  

Schedule Transform

E.  

Create Transform Map

A.  

SyS_USer_group

B.  

Sys_group

C.  

group

D.  

sys_groups

A.  

When a match is found, a new record is inserted

B.  

a match " s not found, the existing record is updated

C.  

To identify and merge duplicate records

D.  

To determine if a record matches an existing record or is a new record

A.  

Related List

B.  

Activity Stream

C.  

Audit Log

D.  

Timeline

A.  

True

B.  

False

A.  

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed.

B.  

Rules are evaluated using roles. The role with the most permissions evaluates the rules first.

C.  

Rules are evaluated from the general to the specific, so a table rule must be active to continue.

D.  

If more than one rule applies to a row, the older rule is evaluated first.

A.  

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

B.  

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

C.  

Use the Baseline Update Set to store the contents of items after they are changed the first time

D.  

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

A.  

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.  

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.  

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.  

A Dictionary Override sets field properties in extended tables

A.  

User [sys_user]

B.  

User [ sys_user_group]

C.  

User [ syst_user_profile]

D.  

User [user_profile]

A.  

Record Producers, Order Guides, and Catalog Items

B.  

Order Guides, Item Variables, and Workflows

C.  

Order Guides, Catalog Items, and Workflows

D.  

Record Producers, Order Guides, and Item Variables

A.  

A change request

B.  

An Order Guide

C.  

A request

D.  

An SLA

A.  

Role[sys_user]

B.  

Role[sys_user_profile]

C.  

Role[sys_user_record]

D.  

Role[sys_user_role]

A.  

any table name (wildcard), parent table name, table name

B.  

table name, parent table name, any table name (wildcard)

C.  

parent table name, table name, any table name (wildcard)

D.  

any table name (wildcard), table name, parent table name

A.  

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

B.  

By default, an Update Set includes customizations, Business Rules, and homepages

C.  

An Update Set is a group of customizations that is moved from Production to Development

D.  

By default, the changes included in an Update Set are visible only in the instance to which they are applied