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CSA Practice Questions

ServiceNow Certified System Administrator

Last Update 4 days ago
Total Questions : 517

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Our free Certified System Administrator practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about CSA. Use this test to pinpoint which areas you need to focus your study on.

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Question # 31

Group records are stored in which table?

Options:

A.  

Group [sn_user_group]

B.  

Group [sys_user_group]

C.  

Group [s_sys_group]

D.  

Group [u_sys_group]

Discussion 0
Question # 32

When does the Submit button appear on a form?

Options:

A.  

When saving an old record

B.  

When creating a new record

C.  

When changing the reference field in an existing record

D.  

When updating an existing record

Discussion 0
Question # 33

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

Options:

A.  

Flow Manager

B.  

Flow Designer

C.  

Flow Editor

D.  

Workflow Editor

E.  

Workflow Designer

Discussion 0
Question # 34

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.  

Select Fields and Columns module

B.  

Right click on form header, select Configure > Form Layout

C.  

Click on context menu, select Configure > Form Designer

D.  

Select Field Class Manager module

Discussion 0
Question # 35

What field contains a record’s 32-character, unique identifier?

Options:

A.  

sn_rec_id

B.  

rec_id

C.  

u_id

D.  

sys_id

E.  

sn_gu_id

F.  

sn_sys_id

G.  

id

Discussion 0
Question # 36

When designing a flow, how do you reference data from a record, in that flow?

Options:

A.  

Drag the table icon onto the flow definition

B.  

Use the condition builder to specify the desired values

C.  

Specify the source table on the data pill related list

D.  

Drag the data pill onto the flow definition

E.  

Add the table reference using the slush bucket

Discussion 0
Question # 37

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

Options:

A.  

Define the first condition; click AND button; define second condition; click Run

B.  

Define the first condition; click AND button; define second condition; press enter

C.  

Define the first condition; click OR button; define second condition; press enter

D.  

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.  

Define the first condition; click > icon on breadcrumb, define second condition; press enter

Discussion 0
Question # 38

Which tool is used for creating dependencies between configuration items in the CMDB?

Options:

A.  

CI Relationship Editor

B.  

CMDB Builder

C.  

CI Service Manager

D.  

Cl Class Manager

Discussion 0
Question # 39

Access Control rules may provide access security for which of the following database objects?

Options:

A.  

For a specific role, group, or user

B.  

For a specific row, column, or table

C.  

For specific groups

D.  

For a specific CMDB Configuration item

Discussion 0
Question # 40

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Options:

A.  

System Notification > Email > Notifications

B.  

Administration > Notification Overview

C.  

System Properties > Email > Settings

D.  

User Preferences > Email > Notifications

E.  

Click Gear > Notifications > New

Discussion 0
Question # 41

On a Form header, what is the three bar icon called?

Options:

A.  

Pancake icon

B.  

Additional Actions or Context Menu

C.  

Hamburger icon

D.  

Cake icon

Discussion 0
Question # 42

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Options:

A.  

Task Escalation Clock

B.  

Service Level Agreements

C.  

Inactivity Monitor

D.  

Response Time Clock

E.  

Business Time Remaining

Discussion 0
Question # 43

What is the difference between a UI Policy and Data Policy?

Options:

A.  

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B.  

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C.  

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D.  

Data Policies run only after UI Policies run successfully

Discussion 0
Question # 44

What do you need to do before you can use an Application-based trigger in your flow?

Options:

A.  

Activate application trigger spoke

B.  

Activate trigger security rules

C.  

Activate application spoke, and plug-ins as needed

D.  

Assign Application trigger role [sn_app_trigger_write] to SME

E.  

Activate application plugins only

Discussion 0
Question # 45

What is an Event in ServiceNow?

Options:

A.  

An Event is a trigger that has a direct response in the platform

B.  

An Event is an indication to the ServiceNow processes that something has occurred

C.  

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.  

An Event is a recognized, scheduled occurrence of a process

Discussion 0
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