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CSA Practice Questions

ServiceNow Certified System Administrator

Last Update 22 hours ago
Total Questions : 517

Dive into our fully updated and stable CSA practice test platform, featuring all the latest Certified System Administrator exam questions added this week. Our preparation tool is more than just a ServiceNow study aid; it's a strategic advantage.

Our Certified System Administrator practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about CSA. Use this test to pinpoint which areas you need to focus your study on.

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Question # 1

What functiondo you use to addbuttons, links, and context menu items on forms and lists?

Options:

A.  

UI Policies

B.  

UI Settings

C.  

UI Actions

D.  

UI Config

Discussion 0
Question # 2

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

Options:

A.  

personal ize.control

B.  

personal_list

C.  

ul_page_admin

D.  

ui_action_admin

Discussion 0
Question # 3

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

Options:

A.  

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.  

The manager does not have the itil role.

C.  

The manager is not a member of the Service Desk group.

D.  

The manager is not a member of the Network and Hardware groups.

E.  

The Assignment Group manager field is empty.

Discussion 0
Question # 4

How is a group defined in ServiceNow?

Options:

A.  

A group is one record stored in the Group Type [sys_user_group_type] table

B.  

A group is one record stored in the Group [sys_user_group] table

C.  

A group defines a set of users that share the same location

D.  

A group defines a set of users that share the same job title

Discussion 0
Question # 5

Where in Flow Designer can users access information about actions that are added to the flow?

Options:

A.  

Virtual Agent Help

B.  

Local Action Help

C.  

Help Panel

D.  

Flow Assistant

Discussion 0
Question # 6

What is a key difference between Reporting and Performance Analytics?

Options:

A.  

Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.

B.  

Performance Analytics can show trends; Reports cannot.

C.  

Reports can be run on a scheduled basis; Performance Analytics cannot.

D.  

Performance Analytics data can be published to Dashboards; Reports cannot.

E.  

Performance Analytics shows KPIs; Reporting does not.

Discussion 0
Question # 7

What icon do you use to change the label on a Favorite?

Options:

A.  

Clock

B.  

Hamburger

C.  

Pencil

D.  

Three dots

E.  

Triangle.

F.  

Star

Discussion 0
Question # 8

What are the three components of a filter condition?

Options:

A.  

Field. Operator and Value

B.  

Condition. Operator, and Value

C.  

Field, Condition, and Value

D.  

Variable, Field, and Value

Discussion 0
Question # 9

How are local flow variables accessed in the Flow Designer Data panel?

Options:

A.  

As newly generated icons

B.  

As scratchpad variables

C.  

As new tabs

D.  

As data pills

Discussion 0
Question # 10

Which module is used as the first step for importing data?

Options:

A.  

Coalesce Data

B.  

Transform Data

C.  

Import Data

D.  

Load Data

Discussion 0
Question # 11

What is a quick way to create a report from a list view?

Options:

A.  

Click on filter breadcrumb, drag and drop on the Report > Create New module

B.  

Click Funnel, define filter conditions, click Create Report

C.  

Click Context Menu, select Create Report

D.  

Apply filter, right click on column header, select Bar Chart

E.  

Apply filter, right click on column header, select Create Report

Discussion 0
Question # 12

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Options:

A.  

Process Automation > Flow Designer

B.  

Process Automation > Flow Administration

C.  

Process Automation > Workflow Editor

D.  

Process Automation > Process Flow

E.  

Process Automation > Active Flows

Discussion 0
Question # 13

What is the purpose of a Data Policy?

Options:

A.  

Data Policies enforce security

B.  

Data Policies standardize data in Update Sets

C.  

Data Policies enforce data consistency

D.  

Data Policies apply to lists to standard data

Discussion 0
Question # 14

Which tool is used to define relationships between fields in an import set table and a target table?

Options:

A.  

Transform Schema

B.  

Schema Map

C.  

Dictionary Map

D.  

Transform Map

E.  

Field Transformer

F.  

Import Designer

Discussion 0
Question # 15

Which of the following is used to categorize, flag, and locate records?

Options:

A.  

Search

B.  

Favorites

C.  

Tags

D.  

Bookmarks

Discussion 0
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